At all times Now Plating keeps any and all personal contact information shared with us through our website, via telephone or by fax confidential. Now Plating does not under any circumstances share the personal information of our customers with any 3rd parties or other companies, unless they are our business partners that work with us to help us to provide you with our meals and services, such as delivery companies, etc. We DO NOT store your credit card number or other information on our servers. The credit card information you provide is encrypted and sent to our credit card processor at the time of your order. After your order is complete, the information you provided Now Plating is no longer available on our servers. In order to help you out when an issue arises, we only have access to viewing the last 4 digits of the card number you purchased your order with and the type of card used (visa/mc/disc/amex). We use cookies and other technology to keep track of your transactions with Now Plating. The information provided to us will be used only by Now Plating to provide the requested products and/or services. We may use this information to personalize our website and how we communicate with you. We also use the information you provide us to help enforce our terms and conditions, to prevent fraud, and to keep our website safe. If you have any questions on our privacy policy please contact us directly.
hello@nowplating.com
248.293.0047
Should you have any questions or concerns please contact Customer Service.
hello@nowplating.com
248.293.0047
Since our products are food products, returns are not allowed. If you have questions or concerns with the quality of our products please contact Now Plating immediately. We will work as quickly as possible to make our product or services right.
Cancellations of orders must be received no later than 1 week prior to your delivery day.
Our delivery fee is $1.00 per mile and is determined by Google Maps from our kitchen to your doorstep (rounded to the nearest mile). All orders must be submitted and paid for online no later than seven days prior to your assigned delivery day. When you register with Now Plating we will determine the best delivery day for you. That day of the week will be your set delivery day for all future orders. Deliveries are made between 4:00pm and 9:00pm Monday through Friday. You will receive a text when your meals have been delivered. If the delivery day is changed you will be notified ASAP of this adjustment.
Now Plating cannot guarantee that every meal we deliver will arrive exactly between the hours of 4:00pm and 9:00pm. In particular, in the case of inclement weather or other events beyond our control that interfere with Now Plating’s ability to deliver your items, Now Plating will try to deliver your items within the estimated window. If a timely delivery of your order is not feasible, Now Plating will deliver the next day. If your order arrives early or late, you agree that you will still accept your Now Plating order and release us from all liability for any loss, damage, or inconvenience that you encounter as a result of early or late delivery. Now Plating items will be delivered in sealed packages into an insulated cooler you provide. If a cooler is not available when Now Plating arrives, a one time use cooler bag will be left. We highly suggest that you plan in advance for your Now Plating delivery to ensure proper storage and refrigeration prior to consumption. You are solely responsible for inspecting all Now Plating meals upon receiving delivery. Now Plating recommends that you immediately refrigerate or freeze all perishable ingredients as needed. The condition and consumption of the Now Plating meals is completely at your own risk, and you are responsible for the correct handling, preparation, storage, cooking, warming use and consumption of Now Plating meals and ingredients upon delivery.
We are not responsible for meals stolen following delivery.
Delivery fees are $1.00 per mile from our kitchen to your doorstep. This is calculated via Google Maps.
To qualify for delivery order minimum requirements must be met.
- 0-5 miles a $100.00 order minimum
- 6-10 miles a $150.00 order minimum
- 11-15 miles a $200.00 order minimum
- 16-25 miles a $300.00 order minimum
- 26-39 miles a $400 order minimum
- 40-50 miles a $500 order minimum